I got home from being out of town for the weekend. Logged into my computer and SL without problem. Then, I shut down the computer with the intention of going to bed, but I remembered I forgot to do something. So, I sat back down and hit the power button. My computer went click, click, click and informed my my hard disk had failed. After spending two hours on the phone with Dell, they finally agreed that 1) My computer is under warranty. It’s only 4 months old. At first they told me it wasn’t and tried to get me to spend $300 on an expanded warranty. 2) They will replace the hard disk, the mother board, and the memory sticks. Of course, they are not replacing it with new parts. They’re replacing it with refurbished parts. I wanted to know why they don’t just replace the entire computer considering what a mother board AND a hard drive cost. But, of course – who the heck knows when the parts will actually come in and the technician will contact me to come to my house and do the work.
Really, I will never-ever-ever-ever buy a Dell anything again. This computer has been one massive headache since it came out of the box. Their customer service sucks.